There's a lot of buzz around AI and its potential to revolutionize the world of business. Every day, we see announcements of new AI-powered applications, demos, and real-world implementations. For veterans of the tech industry, this excitement echoes past tech bubbles like the Dot.com bubble that eventually turned the Internet into a real utility.
Similar to those trends, many AI technologies for businesses are currently caught up in unrealistic marketing promises and high expectations from business owners. Gartner's Hype Cycle is an excellent tool to gauge the progress of these technologies, tracking their maturity, adoption levels, and business impact. In Gartner’s 2024 Hype Cycle for Generative AI, only a few technologies have moved beyond the Peak of Inflated Expectations, with AI-enabled virtual assistants being among the most notable.
Transitioning from the Peak of Inflated Expectations to the Slope of Enlightenment and ultimately the Plateau of Productivity involves overcoming several key challenges. Reliable and accurate implementations serve as proof points, demonstrating AI's practical benefits and building confidence among potential adopters. Most importantly, solutions must focus on demonstrating business value and ROI to drive wider acceptance and adoption.
In the voice communications industry, AI applications such as real-time transcription and emotional analysis are proving their worth and quickly moving towards mainstream adoption. These technologies enhance productivity, improve customer interactions, and demonstrate real business value.
Unified Office has taken its AI capabilities to the next level with the introduction of products aimed at solving specific business challenges, such as EngageIQ – an automated staff training and scoring product similar to a secret shopper program. EngageIQ automatically scores staff engagements to improve training and performance. It uses real-time analytics and customizable scoring rules to help businesses onboard employees quickly and efficiently while maintaining high customer service standards.
EngageIQ is part of the Unified Office TCNIQ AI Analytics Suite, which also includes products for sentiment analysis, whisper coaching, and more. One of the keys to Unified Office's AI solutions' success is that they train large language models (LLMs) for specific industries and use cases. These verticals include Quick Service Restaurants (QSR), Automotive, Hospitality and Medical/Dental. By tailoring their AI models to these specific market verticals, Unified Office ensures that their solutions provide relevant and effective results.
At Unified Office, we’ve always prided ourselves at moving beyond the hype, creating products that matter to our customers as companies chase the next new thing. This typically results in the creation of a lot of undifferentiated “me too” products. Unified Office is committed to creating practical AI applications that solve real world problems. Our focus is on delivering real tangible value that addresses the unique challenges that businesses face."
For more information on how Unified Office's AI solutions can benefit your business, see Unified Office at ITEXPO in booth #1525 or visit www.unifiedoffice.com.
Edited by
Erik Linask
