Future of Work News Free eNews Subscription

RingCentral Enhances Zendesk Integration with AI-Streamlined Workflows

By

For agents, saving time via improving the efficiency of customer transactions is critical. (And nowadays, it can of course benefit from AI-driven technologies.)

With more knowledge presented in a way that agents find highly usable, transactions become augmented by useful data. With better data integration and more insight, agents are able to provide customers with what they want, when they want it, boosting the level of personalization and targeted marketing.

And so, AI business communications company RingCentral, Inc. recently announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX. This solution embeds RingEX’s voice capabilities and rich call data directly into the Zendesk customer support platform, allowing users to gain more streamlined workflows and actionable insights that personalize customer interactions for an improved support experience.

The Zendesk Talk Partner Edition for RingEX, designed for departmental use by informal contact center users in sales, marketing and support, incorporates Zendesk's latest Voice Comment and Standard Call Object features. These features enable a cleaner, more structured view of real-time call information, such as call duration and call recordings. With AI-driven insights, "users can effortlessly switch between voice, chat, email and social media channels without leaving the Zendesk interface," said the company. This allows businesses to deliver more context-aware, personalized interactions with customers, enhancing both response speed and resolution accuracy.

"RingCentral’s partnership and ongoing innovation with Zendesk propel our goal for delivering immersive agent experiences within the applications they use every day,” said Joe Fahrner, VP of Small Business Growth for RingCentral. “With the launch of Zendesk Talk Partner Edition for RingEX, our joint customers benefit from enhanced tools for call handling and data management, which ultimately helps them provide a more seamless and satisfying experience for their customers.”




Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Future of Work Contributor

SHARE THIS ARTICLE

Related Articles

Future of Work Expo 2025: UCaaS Drives the Future of Work

By: Greg Tavarez    2/12/2025

At Future of Work Expo 2025, part of the #TECHSUPERSHOW, a panel session, "Why UCaaS Is the Future of Work," explained why UCaaS is so central for the…

READ MORE

Is the Future of Work Powered by AI? Find Out at Future of Work Expo 2025

By: Alex Passett    2/11/2025

Future of Work Expo 2025 began today at the Broward County Convention Center in Fort Lauderdale, Florida. This story shares some details from the Futu…

READ MORE

Cybersecurity and Privacy Discussed at Future of Work Expo 2025

By: Greg Tavarez    2/11/2025

The flow of sensitive information, both within and outside organizations, is becoming harder to control.

READ MORE

Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at Future of Work Expo 2025

By: TMCnet News    2/11/2025

Leading communications technology company Unified Office announced today the official expansion of its TCNIQTM AI-based business analytics suite of pr…

READ MORE

Beyond the Hype: Unified Office Provides Real AI Solutions for Business

By: Special Guest    2/8/2025

Unified Office is committed to creating practical AI applications that solve real world problems.

READ MORE